Last Updated: December 4, 2025
Stova ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website at getstova.com.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include:
This Personal Information is obtained through:
We collect your Personal Information for the primary purpose of:
We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
We use Google Analytics to understand how visitors use our website. This service may collect:
We use Google Analytics with IP anonymization enabled. This means:
Google Analytics uses cookies to track your interactions with our website. These cookies expire after 2 years. For more information, see Google's Privacy Policy.
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties, including:
In such cases, we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Your Personal Information may be disclosed in a number of circumstances including the following:
We do not sell, rent, or trade your Personal Information to third parties for marketing purposes.
We use Stripe for payment processing. When you make a purchase:
We retain your information for as long as necessary to:
Google Analytics data is automatically deleted after 26 months.
We do not collect sensitive information as defined in the Privacy Act (such as information about your racial or ethnic origin, political opinions, religious beliefs, or health information) unless required for a specific purpose with your consent or where required by law.
You may access the personal information we hold about you and update and/or correct it, subject to certain exceptions. If you wish to access your personal information, please contact us in writing at hello@getstova.com.
We will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your personal information. In order to protect your personal information, we may require identification from you before releasing the requested information.
It is important to us that your personal information is up to date. We will take reasonable steps to make sure that your personal information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Under the Australian Privacy Principles, you have the right to:
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Our website uses the following third-party services:
These services have their own privacy policies governing their use of your information.
Our website is primarily intended for Australian customers. If you are visiting from outside Australia, please note that your information may be transferred to and processed in Australia.
We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Last Updated" date at the top of this page.
If you have any queries or complaints about our Privacy Policy or the way we handle your personal information, please contact us at:
We will investigate any complaint and will respond to you within a reasonable time.